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If your equipment has developed a fault or has been damaged, don’t worry, it may be able to be fixed. Organising a repair is simple, can be organised online or in your local store and we only charge the cost of the repair, plus a £75 handling fee. This fee covers sending equipment to and from the relevant repair centre or manufacturer and our time. You will then pay only the cost of the repair (including VAT) to us. This will all itemised on any estimates and invoices we send.
We can organise the repair of most brands of equipment including Canon, Nikon, Fujifilm, OM System (Olympus), Sony, Panasonic Lumix, Manfrotto Tripods, Swarovski and other binocular brands, Elinchrom Lighting – and many more. We only use authorised repair centres that will only use genuine replacement parts.
Looking for sensor cleaning information? We have a dedicated Sensor Cleaning information page.
– First Steps
– Warranty Repairs
– CoverPlus Extended Warranties
– Out of Warranty Repairs
– Posting Information
If your product develops a fault, the first step is troubleshooting the problem and getting in touch.
We will handle warranty repairs for items bought from us. If your item was bought from another retailer, you must return to the original retailer.
If you don’t wish to go to the original retailer, then we will have to handle the repair as an “Out of Warranty” repair (see below).
You will need to provide your Wilkinson Cameras receipt or online order confirmation. If you don’t have this information, we may be able to find your original purchase information using your address.
Warranty periods vary by manufacturer, with most offering a 12-month guarantee against manufacturing faults.
In the case of items which have been damaged or misused, which render the warranty invalid, additional charges will occur. These simply cover the fees we incur in these situations. We urge you to be honest about any drops, impact damage, water damage, etc. when booking your camera in as it will save you time and money in the long run.
If you have purchased an item with a Wilkinson Cameras CoverPlus warranty, then the procedure and terms are as with a standard warranty, as outlined above, except for an additional £9.95 tracked courier fee for returning your item to you once a repair has been completed.
For more information about CoverPlus, see the dedicated CoverPlus information page.
This covers items which are either out of the manufacturer’s warranty period or which are not covered by warranty, for example if they have been accidentally damaged or misused.
As every repair can be very different, it isn’t always possible to give a price without the item being inspected first. We use an estimate system to provide accurate quotes before you commit to the work going ahead.
In-store:
Online:
All estimates provided are based on a visual inspection of the equipment, and in most cases, the estimate charge will not change. However, we reserve the right to re-estimate if further work or parts are required.
For repairs arranged via Customer Services, you must post your item to us. If you wish to arrange a repair in-store, simply call into your local store with your equipment.
Whether posting or visiting a store, please see the “What do I need to provide?” sections above for both in-warranty and warranty repairs.
Please get in touch to obtain a return reference number – parcels received without a reference number will take longer to process and may result in delays.
Wilkinson Cameras Returns (Your Ref. No i.e. DS-SP-170418)
Unit 25 Charnley Fold,
School Lane,
Bamber Bridge,
Preston,
PR5 6PS
Return postage is your responsibility and you must ensure the parcel is packaged appropriately.
Unfortunately, couriers do not carefully handle your parcel or its contents in the same way you or we would. Your parcel is going to be subject to a lot of abuse on its journey from you to us. Therefore, it is vitally important that you carefully package the contents.
You can use the guides below to ensure you pack your parcel appropriately:
–Parcelforce packaging guidelines(very detailed)
Please allow 3 working days for us to process and book in your repair. We will contact you by email to complete the process and take payment of the £75 handling fee. This can be paid by Bank Transfer (BACS) or we will send you a secure payment link to pay by credit/debit card.
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