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Delivery Information

Delivery Information:

 

Free delivery banner

 

Our stores are currently closed following Government guidelines, due to the COVID-19 / Coronavirus pandemic. During this time we are offering free delivery on all online orders. Free delivery will be a standard 2-3 working day option. Information below. Please note that couriers may experience delays as a result of limited staff numbers or restricted movement. We ask you to be patient during this unusual situation.

 

Our main couriers are DPD* and Parcelforce. We will select the best courier for your order/location. Our cut off point for dispatch on all orders is 3pm* (1pm for Finance orders) Mon-Fri, excluding bank holidays. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

*please see below for specific information regarding orders paid for using Finance

 There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method which will ensure you receive the goods as quickly as possible.

 

Free Delivery Option

Free delivery is a 2-3 working day service, currently available on all orders.

Please Note - We do not deliver outside the UK.

 

Small items

Small items will be sent using Royal Mail. This can take up to 2-3 Working days for delivery.

Any small items or high value will be sent by courier.

 

Mainland UK Large and high value items

Our main couriers are DPD and Parcelforce - we will send your item with the best possible service for you at the time. All Finance orders are dispatched using Parcelforce. Tracking information is provided by email and/or SMS if you have provided a mobile number.

There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method that will ensure you receive the goods as quickly as possible. If we can't fulfil an order using your chosen method then we will contact you as soon as possible.

 

Our Courier Options are:

Next Working Day Service - £9.95

Next Working Day before 12 - £12.50

Next Working Day before 10:30 - £17.50

Saturday - £17.50

Saturday before 10:30 - £27.50

Sunday - £17.50

Sunday before 12 - £25.00

 

 

Tracking Information:

Please check your emails for a dispatch confirmation which will have your tracking number, the courier used and a link to track your parcel.

For DPD deliveries, DPD will also email/text you with more information. If you have your tracking number you can also visit the DPD website to track your parcel.

For Parcelforce deliveries, Parcelforce will also email/text you with more information. If you have your tracking number you can also visit the Parcelforce website to track your parcel.

For Royal Mail Special Order or Signed For you can visit the Royal Mail website to track your parcel.

If you have a FedEx tracking numnber you can visit the FedEx website to track your parcel.

 

Finance agreement orders:

The cut off point for finance agreements to be dispatched the same day is 1pm. The order must be completed in its entirety, i.e. the finance agreement complete by the cut-off point. If an application is referred, delaying the order completing, this may mean that your order cannot be shipped until the following day. How quickly you receive it will depend on the postage method chosen when placing the order.

Finance agreements will only be ready for dispatch when the agreement has been completed and any documentation signed.

Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing (finance agreement) address, regardless of whether you choose an alternate delivery address when placing your order. We will always endeavour to contact you to remind you of this before dispatching your parcel, but if we cannot contact you your parcel will be dispatched to your billing address so as not to delay your receipt of the goods.

Finance agreement orders will be sent using either using Royal Mail Special Delivery before 1pm or Parcel Force, depending on the size and value of the order, to the billing address, unless you are contacted to specify an alternative delivery method.

 

Important:

Our cut off point for dispatch on all orders (excluding orders paid for using Finance) is 3pm Mon-Fri. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

DPD, FedEx and Royal Mail Special Delivery consignments will require a signature. Please ensure you are available to sign for your parcel.

DPD will contact you by text or email to confirm a delivery slot, which you can rearrange if required. If you respond to DPD requesting your parcel be left in a secure location, you are liable for any loss that may occur.  If you are not there to receive your delivery, please follow the instructions on the card left for you or contact us for more information.

We only ship to UK addresses with the exceptions of Isle of Man and Channel Islands.

Currently, we do not deliver to the Republic of Ireland. 

Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing address, regardless of whether you choose an alternate delivery address when placing your order. Please see dedicated Finance section above for more information.

 

Please note, we are unable to guarantee next working day delivery for any order.

 

phone 01772 252188
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phone YOUR LOCAL STORE
phone LIVE HELP

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