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FAQ
FAQs
If your question isn’t answered using the information below, then please contact us.
Are you Wilko?
We’ll get this one out of the way straight away. We are not Wilko, nor in any way related to Wilko! If you’re looking for cameras, lenses, binoculars or any associated accessories, then you’re in the right place and we can’t wait to help you!
However, if you’re looking for paint, dog food, etc… then you may want to head back to Google and have a search for Wilko instead!
What are your Christmas Opening hours?
We have a dedicated page for this! Take a look.
When will my Christmas/New Year order be delivered?
We have a dedicated page for this! Take a look.
What is your Christmas returns policy?
For orders placed online between December 1st and December 23rd inclusive, returns can be made until January 15th inclusive.
For orders placed in-store between December 1st and December 24th inclusive, returns can be made until January 15th inclusive.
(Returns may only be made up until January 15th of the following year: i.e. January 15th 2021 for Christmas gits ordered in December 2020).
Please ensure you contact us before returning your item.
If posting items to us, they must be posted on or before January 15th at the very latest. Items posted after this will not be eligible for a full refund. You can also take your item into your local store, if applicable.
Unwanted Christmas gifts can either be refunded or exchanged, but only when the packaging is in tact and seals unbroken where applicable. Items must be complete, unused and “as new” when returned. If the box has been opened to examine the product, it must have done so without damaging or marking the goods in any way. Goods should be returned with the original box, packing and accessories. All software, CDs, must be sealed. Any ‘Free Gifts’ received with the goods must also be returned.
If we cannot deem the item to be “as new” when it is returned to us, the order will be subject only to a partial refund to reflect that it can no longer be sold by us as new.
Please see our standard Terms for more information about returning unwanted orders.
Standard Delivery Information
Delivery Information is covered on a dedicated page. This should answer all your questions about delivery options, dispatch cut-off points, etc. If you are looking for seasonal delivery information, such as Christmas or Easter, this will be updated accordingly at the top of the Delivery Information page.
Stock enquries (online):
Our stock system is “live”. If an item shows as “in stock” and has the “add to basket” option, then you can be assured that we have this in stock and ready for the next dispatch.
If an item says “Special Order” then this item is not in stock and is ordered specially. ETA’s can very dramatically and especially with the current worldwide supply chain issues.
“Out of stock” items are not in stock, but you can use the “sign up to be notified…” option on the product page to receive an email when stock becomes available. Occasionally, we may have additional stock in one of our stores. We’ll let you know if this is the case and can arrange for it to be bought online.
Stock enquries (in-store):
We recommend calling your local store during opening hours to check on local store stock.
Price Matching:
We try really hard to ensure we are competitive. If you think you have found the item cheaper elsewhere, then please get in touch and we will consider a price match. Please make sure the item you are looking at fulfils the requirements below. When contacting us, please ensure you tell us what product you’d like us to match and also make sure to provide a link to where you have seen the product cheaper.
We will only consider price-matching a competitor on the following basis:
- The item is in stock with us and with the competitor. We will not match if the item is out of stock elsewhere.
- The competitor is a UK retailer, with high-street shops and only selling UK stock. We will not match grey importers or online marketplaces such as Amazon or eBay.
- The item is a like for like match, i.e. the same product code, the same colour, size, etc.
Grey Imports:
All the items we sell are designed for sale within the UK and are bought directly from the manufacturer or their authorised distributor. We DO NOT sell grey imports and therefore you can be confident in knowing that we are eligible for offers from the manufacturers, such as cashback offers, etc. You can also be confident that VAT has been paid on the items you are buying and that they will have a valid UK/EU warranty supported by the manufacturer.
You will be able to verify that we are authorised dealers by checking the “where to buy” section of the brand website or when checking to see if we are eligible for marketwide promotions, by looking for our name in the list of authorised dealers in the terms & conditions. Please note that in some cases we are listed by our offical business name “Frank Wilkinson Cameras Ltd.”
Futher information about grey imports can be found on the links below:
Nikon Grey Import & Warranty Information
Olympus Grey Import & Warranty Information
Sony Grey Import & Warranty Information
Panasonic Grey Import & Warranty Information
Discount codes:
We try to ensure our prices are the best they can be and that all our customers are treated equally. Therefore we do not offer discount codes for new customers, students or certain occupations. We think this is the fairest way and allows us to keep our prices competitive for everyone.
If you are looking to place a substantial order, for example if you are switching to a mirrorless system or investing for a business, then please get in touch as we will see if we can put together a bulk discount or B2B price for you.
Looking to part-exchange or sell something?
Please fill in a part-exchange form online and a member of the team will send you a quote within 1 working day.
You can also see our dedicated Part-Exchange FAQ.
Questions about finance?
Finance options and how to apply is covered in detail on our Finance Information page.
Information on repairs:
Please visit the Repairs Information page.
Information about returns
General returns and Christmas returns information can be found on our Terms & Conditions page. If you have read the terms carefully and wish to return an item and have already notified us in writing (by email), then please return your item to the address below. Be sure to include your order number or we will have no way to know who the order belongs to! Returns take 3-4 working days to process after receipt and refunds can take a further 2-3 days to show in your account.
Wilkinson Cameras Returns
**(Order number)**
Unit 25 Charnley Fold
Bamber Bridge
Preston,
PR5 6PS
You can also return your online order to your local store. Again, please ensure you have read the returns information carefully.
Please note that your refund will be completed by the Customer Service team back to your original payment method. It will not be completed in-store.
Can I use my online gift voucher in-store? Can I use my in-store gift voucher online?
Online gift vouchers can not be spent in-store.
In-store gift vouchers cannot be spent online.
If you have a paper gift voucher for use in store, we’re sorry, but you can only spend this in your local store. Likewise, online gift codes can only be redeemed online.
About Wilkinson Cameras:
Wilkinson Cameras is an independently owned and run specialist photographic and video retailer based in the northwest of England. Founded in 1985, we are passionate and knowledgeable about photgraphy, videography, camera equipment, camera accessories and sports optics including binoculars and spotting scopes.
As well as a busy online business, we have 8 high street camera shops located across the northwest in Preston, Burnley, Chester, Liverpool, Warrington, Southport, Kendal and Carlisle. Our head office and Customer Service teams are based in Bamber Bridge, Preston.
We have 1000’s of genuine 5* customer reviews, which you can see on reviews.co.uk, TrustPilot and on Google for our local stores.
We are FCA registered under licence: FRN672245
Our VAT registration number is: 256064016
Our company number is: 1945826
You may find us under our official name of “Frank Wilkinson Cameras Ltd.” on certain supplier websites and official documentation.
If your question isn't answered using the information below, then please contact us.
Sock enquries (online):
Our stock system is “live”. If an item shows as “in stock” and has the “add to basket” option, then you can be assured that we have this in stock and ready for the next dispatch.
If an item says “Special Order” then this item is not in stock and is ordered specially. ETA’s can very dramatically and especially with the current worldwide supply chain issues.
“Out of stock” items are not in stock, but you can use the “sign up to be notified…” option on the product page to receive an email when stock becomes available. Occasionally, we may have additional stock in one of our stores. We’ll let you know if this is the case and can arrange for it to be bought online.
Stock enquries (in-store):
The website stock is different from store stock. We recommend calling your local store during opening hours to check on local store stock.
Price Matching:
We try really hard to ensure we are competitive. If you think you have found the item cheaper elsewhere, then please get in touch and we will consider a price match. Please make sure the item you are looking at fulfils the requirements below. When contacting us, please ensure you tell us what product you'd like us to match and also make sure to provide a link to where you have seen the product cheaper.
We will only consider price-matching a competitor on the following basis:
- The item is in stock with us and with the competitor. We will not match if the item is out of stock elsewhere.
- The competitor is a UK retailer, with high-street shops and only selling UK stock. We will not match grey importers or online marketplaces such as Amazon or eBay.
- The item is a like for like match, i.e. the same product code, the same colour, size, etc.
Grey Imports:
All the items we sell are designed for sale within the UK and are bought directly from the manufacturer or their authorised distributor. We DO NOT sell grey imports and therefore you can be confident in knowing that we are eligible for offers from the manufacturers, such as cashback offers, etc. You can also be confident that VAT has been paid on the items you are buying and that they will have a valid UK/EU warranty supported by the manufacturer.
You will be able to verify that we are authorised dealers by checking the "where to buy" section of the brand website or when checking to see if we are eligible for marketwide promotions, by looking for our name in the list of authorised dealers in the terms & conditions. Please note that in some cases we are listed by our offical business name "Frank Wilkinson Cameras Ltd."
Futher information about grey imports can be found on the links below:
Nikon Grey Import & Warranty Information
Olympus Grey Import & Warranty Information
Sony Grey Import & Warranty Information
Panasonic Grey Import & Warranty Information
Discount codes:
We try to ensure our prices are the best they can be and that all our customers are treated equally. Therefore we do not offer discount codes for new customers, students or certain occupations. We think this is the fairest way and allows us to keep our prices competitive for everyone.
If you are looking to place a substantial order, for example if you are switching to a mirrorless system or investing for a business, then please get in touch as we will see if we can put together a bulk discount or B2B price for you.
Looking to part-exchange or sell something?
Please fill in a part-exchange form online and a member of the team will send you a quote within 1 working day.
You can also see our dedicated Part-Exchange FAQ.
Questions about finance?
Finance options and how to apply is covered in detail on our Finance Information page.
Information on repairs:
Please visit the Repairs Information page.
Information about returns
General returns and Christmas returns information can be found on our Terms & Conditions page. If you have read the terms carefully and wish to return an item and have already notified us in writing (by email), then please return your item to the address below. Be sure to include your order number or we will have no way to know who the order belongs to! Returns take 3-4 working days to process after receipt and refunds can take a further 2-3 days to show in your account.
Wilkinson Cameras Returns
**(Order number)**
Unit 25 Charnley Fold
Bamber Bridge
Preston,
PR5 6PS
You can also return your online order to your local store. Again, please ensure you have read the returns information carefully.
Please note that your refund will be completed by the Customer Service team back to your original payment method. It will not be completed in-store.
Can I use my online gift voucher in-store? Can I use my in-store gift voucher online?
Online gift vouchers can not be spent in-store.
In-store gift vouchers cannot be spent online.
If you have a paper gift voucher for use in store, we're sorry, but you can only spend this in your local store. Likewise, online gift codes can only be redeemed online.
About Wilkinson Cameras:
Wilkinson Cameras is an independently owned and run specialist photographic and video retailer based in the northwest of England. Founded in 1985, we are passionate and knowledgeable about photgraphy, videography, camera equipment, camera accessories and sports optics including binoculars and spotting scopes.
As well as a busy online business, we have 8 high street camera shops located across the northwest in Preston, Burnley, Chester, Liverpool, Warrington, Southport, Kendal and Carlisle. Our head office and Customer Service teams are based in Bamber Bridge, Preston.
We have 1000's of genuine 5* customer reviews, which you can see on reviews.co.uk, TrustPilot and on Google for our local stores.
We are FCA registered under licence: FRN672245
Our VAT registration number is: 256064016
Our company number is: 1945826
You may find us under our official name of "Frank Wilkinson Cameras Ltd." on certain supplier websites and official documentation.