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Frequently Asked Questions

If your question isn't answered using the information below, then please contact us.

 

 

Christmas Opening hours for stores or Customer Service:

If your enquiry is about Christmas Opening hours for Customer Service or online, then please visit the Christmas Opening Information page.

 

 

Christmas Delivery enquiries, including dispatch and timescale information:

If your enquiry is about Delivery Information over the Christmas period then please visit the Delivery Information page.

Please use the tracking information provided to you in your dispatch email (please check your junk mail folder) to track any outstanding orders with the relevant courier.

 

 

Stock enquries (online):

Our stock system is “live”. If an item shows as “in stock” and has the “add to basket” option, then you can be assured that we have this in stock and ready for the next dispatch.

 

If an item says “Special Order” then this item is not in stock and is ordered specially. ETA’s can very dramatically and especially with the current worldwide supply chain issues.

 

“Out of stock” items are not in stock, but you can use the “sign up to be notified…” option on the product page to receive an email when stock becomes available. Occasionally, we may have additional stock in one of our stores. We’ll let you know if this is the case and can arrange for it to be bought online.

 

 

Stock enquries (in-store):

The website stock is different from store stock. We recommend calling your local store during opening hours to check on local store stock.

 

 

Price Matching:

We try really hard to ensure we are competitive. If you think you have found the item cheaper elsewhere, then please get in touch and we will consider a price match. Please make sure the item you are looking at fulfils the requirements below. When contacting us, please ensure you tell us what product you'd like us to match and also make sure to provide a link to where you have seen the product cheaper.

 

We will only consider price-matching a competitor on the following basis:

  • The item is in stock with us and with the competitor. We will not match if the item is out of stock elsewhere.
  • The competitor is a UK retailer, with high-street shops and only selling UK stock. We will not match grey importers or online marketplaces such as Amazon or eBay.
  • The item is a like for like match, i.e. the same product code, the same colour, size, etc.

 

 

Grey Imports:

All the items we sell are designed for sale within the UK and are bought directly from the manufacturer or their authorised distributor. We DO NOT sell grey imports and therefore you can be confident in knowing that we are eligible for offers from the manufacturers, such as cashback offers, etc. You can also be confident that VAT has been paid on the items you are buying and that they will have a valid UK/EU warranty supported by the manufacturer.

You will be able to verify that we are authorised dealers by checking the "where to buy" section of the brand website or when checking to see if we are eligible for marketwide promotions, by looking for our name in the list of authorised dealers in the terms & conditions. Please note that in some cases we are listed by our offical business name "Frank Wilkinson Cameras Ltd."

 

Futher information about grey imports can be found on the links below:

Nikon Grey Import & Warranty Information

Olympus Grey Import & Warranty Information

Sony Grey Import & Warranty Information

Panasonic Grey Import & Warranty Information

Canon Warranty Information

Fujifilm Warranty Information

 

 

Discount codes:

We try to ensure our prices are the best they can be and that all our customers are treated equally. Therefore we do not offer discount codes for new customers, students or certain occupations. We think this is the fairest way and allows us to keep our prices competitive for everyone.

If you are looking to place a substantial order, for example if you are switching to a mirrorless system or investing for a business, then please get in touch as we will see if we can put together a bulk discount or B2B price for you.

 

 

Looking to part-exchange or sell something?

Please fill in a part-exchange form online and a member of the team will send you a quote within 1 working day.

You can also see our dedicated Part-Exchange FAQ.

 

 

Questions about finance?

Finance options and how to apply is covered in detail on our Finance Information page.

 

 

Information on repairs:

Please visit the Repairs Information page.

 

 

Information about returns

General returns and Christmas returns information can be found on our Terms & Conditions page. If you have read the terms carefully and wish to return an item and have already notified us in writing (by email), then please return your item to the address below. Be sure to include your order number or we will have no way to know who the order belongs to! Returns take 3-4 working days to process after receipt and refunds can take a further 2-3 days to show in your account.

Wilkinson Cameras Returns
**(Order number)**
Unit 25 Charnley Fold
Bamber Bridge
Preston,
PR5 6PS

 

You can also return your online order to your local store. Again, please ensure you have read the returns information carefully.

Please note that your refund will be completed by the Customer Service team back to your original payment method. It will not be completed in-store.

 

 

Can I use my online gift voucher in-store? Can I use my in-store gift voucher online?

Online gift vouchers can not be spent in-store.

In-store gift vouchers cannot be spent online.

If you have a paper gift voucher for use in store, we're sorry, but you can only spend this in your local store. Likewise, online gift codes can only be redeemed online.

 

 

About Wilkinson Cameras:

Wilkinson Cameras is an independently owned and run specialist photographic and video retailer based in the northwest of England. Founded in 1985, we are passionate and knowledgeable about photgraphy, videography, camera equipment, camera accessories and sports optics including binoculars and spotting scopes.

As well as a busy online business, we have 8 high street camera shops located across the northwest in Preston, Burnley, Chester, Liverpool, Warrington, Southport, Kendal and Carlisle. Our head office and Customer Service teams are based in Bamber Bridge, Preston.

We have 1000's of genuine 5* customer reviews, which you can see on reviews.co.uk, TrustPilot and on Google for our local stores.

 

We are FCA registered under licence: FRN672245

Our VAT registration number is: 256064016

Our company number is: 1945826

You may find us under our official name of "Frank Wilkinson Cameras Ltd." on certain supplier websites and official documentation.

 

phone 01772 252188
phone EMAIL US
phone YOUR LOCAL STORE
phone LIVE HELP

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