Coverplus

 

CoverPlus is an extended warranty provided by Wilkinson Cameras

Your warranty covers manufacturing faults. With CoverPlus, we take the standard manufacturer’s warranty and extend this, so that you have the ultimate peace of mind, in case your item develops a fault. The length of the warranty will depend on the CoverPlus product purchased.

 

CoverPlus is available in 2, 3 or 4 year options, depending on the product and promotion. Please refer to your original purchase if you are unsure of the CoverPlus Warranty period applicable to your purchase.

The CoverPlus period includes the standard manufacturer's warranty. The extension is not in addition to the original 12 months. For example, a 3-year CoverPlus Warranty on a camera with a 1-year manufacturer warranty will extend this 1-year period to 3 years in total. On this same camera, a 4 Year CoverPlus Warranty will extend this to 4 years in total.

Please note that this does not cover accidental damage and is not a form of insurance. CoverPlus is available as an optional extra and unless otherwise stated is not included as standard.

 

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Claiming on your warranty:
(Manufacturer’s warranty or CoverPlus)

If your product develops a fault, the first step is to troubleshoot the problem and get in touch.

1. Look for any obvious reasons for the breakdown and consult the troubleshooting guide in the manufacturer's handbook or on their website
2. If that doesn't resolve the issue, please get in touch for technical help. The best way to do this is to use our Live Help service on the website (Monday to Friday from 9.15am until 4.45pm) or take it to your local store. Out of working hours, please email sales@wilkinson.co.uk

 

When contacting Support, you will need:

• Your product name and model number. i.e. Canon EOS R7 Body
• Your purchase date and proof of purchase* (if you no longer have your receipt, please provide your online order number or postcode, house number and surname so we can attempt to find your original purchase).
 

If you no longer have your original proof of purchase, then we will try to find your original in-store or online order using the information you provide us. However, we cannot guarantee to be able find it and it is your responsibility to provide proof of purchase. We therefore suggest that you keep your original paper or digital receipt safe.

If Support can’t resolve the problem, then the next step is to get the item to us. You can either take this into your local store (if you haven’t already) or send the item to us.
Please note that if a fault arises after the first 30 days then the return postage costs are your responsibility. Please see “Posting your item to us” for more information including postage options, packaging advice and address information.

 

CoverPlus Warranty won’t cover:

• Accidental damage, such as if your item has been dropped or knocked. (This may be covered by your household insurance, but please check your policy details carefully.)
• Misuse or use in inappropriate conditions (e.g., water damage), as defined by the Manufacturer and the item's specifications.
• Wear & tear, including cosmetic damage such as scuffs, scratches, dents, etc., where the function of the product is unaffected
• Wear & tear beyond expected limits.
• Consumables such as batteries, etc.
• Data loss, such as on a memory card, etc.
• Consequential loss as a result of not being able to use the product or any loss over and above the original item's purchase price.
• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions and/or installation guidelines
• Deliberate damage or neglect of product

Please note that CoverPlus is not transferable. Only the original purchaser may claim using the CoverPlus Warranty and we reserve the right to request proof.

 

What if we can’t repair it?

• If we can't repair or your item, we may replace it.
• If a replacement is no longer available, then we may replace it with an equivalent alternative.
• If no equivalent item is available, we may offer you money towards an alternative option or a refund; considering the age of the item and any use that you have had from it.

 

Posting your item to us:

Reference number:

You must follow the procedure above in order to obtain a return reference number – parcels received without a reference number will take longer to process and may result in delays.

 

Please address your parcel as follows:

Wilkinson Cameras Returns (Your Ref. No i.e. DS-SP-170418)
Unit 25 Charnley Fold,
School Lane,
Bamber Bridge
Preston
PR5 6PS

 

Postage options:

• Please ensure you use a recorded, insured service, such as Royal Mail Special Delivery.

• For larger items, you may wish to use a courier. 

• Please ensure that you keep your proof of postage. You may need this if you need to claim for loss or damage in transit. 

• Please make sure you select a suitable insurance value for your item(s).

 

Packaging:

Return postage is your responsibility and you must ensure the parcel is packaged appropriately.
Please use the guides below to ensure you pack your parcel appropriately:
- Parcelforce packaging guidelines (very detailed)
- DPD Packaging Guidelines

 

Charges:

Within the manufacturer’s warranty period (this is usually 12 months):

Returning your item after repair – free
Collect your repaired item from store - free

Beyond the manufacturer’s warranty period (this is usually 12 months):

Returning your item after repair – £9.95 tracked Courier Service
Collecting your returned item in-store - free 

 

Not covered by warranty:

• Admin fees in the case of accidental damage or misuse: £75 (when returned without repair)
• Repair fees in the case of accidental damage – subject to estimate. plus £75 handling fee
• Plus, return postage costs of £9.95 (free collection from stores)

Accidental damage or misuse:

If, upon inspection, it is found that your item has sustained damage through either accident or misuse then any repair will not be covered by warranty. There will also be a handling charge of £75 to cover the administrative costs and the cost of the inspection. 
If you wish to have the item returned to you unrepaired, you will also need to either pay £9.95 return postage or collect the item from your local store.

 

These terms do not affect your Consumer Rights, under the Consumer Rights Act 2015.