Christmas & New Year Delivery Delivery Dates
Please see below for last order dates for Christmas. Orders placed after 3pm (1pm for Finance orders) on Monday December 24th (Christmas Eve) will not be dispatched until Thursday 27th December. If you need an item by Friday December 28th, please ensure you select a Next Working Day delivery option to guarantee its arrival.
Over the New Year period, no parcels will be dispatched on New Year's Day. Orders placed after 3pm (1pm for Finance orders) on Friday 28th December will be dispatched on December 31st, depending on the delivery method chosen. Orders placed after 3pm (for Finance orders) on Monday December 31st will be dispatched from Wednesday January 2nd onwards.
Christmas Last Order Dates:
Wednesday 19th December, 3pm*
for delivery by Monday 24th December.
on eligible orders - more information in "Free Delivery" section below
Friday 21st December, 3pm*
for delivery by Monday 24th December.
This includes Next Working Day, Saturday and Sunday delivery options.
Scottish Highlands, Islands and R.O.I.
Thursday 20th December, 1pm.
These locations have a minimum 2 working day delivery time with our default carrier, DPD. Some more remote areas have longer lead times. Please use the postage estimator in your basket to get delivery options for your location.
The cut off point for orders paid for using Finance is completion by 1pm. Your order will not be classed as complete until the Finance application and agreement have been finalised.
Our main courier is DPD*. Our cut off point for dispatch on all orders is 3pm* (1pm for Finance orders) Mon-Fri, excluding bank holidays. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.
*please see below for specific information regarding orders paid for using Finance
There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method which will ensure you receive the goods as quickly as possible.
Free Delivery Option
Free delivery is a 2-3 working day service available on all orders over £100 to mainland UK addresses excluding Scottish Highlands. This does not include deliveries to Scottish Islands, Northern Ireland, Isle of Man, Channel Islands, the Isles of Scilly or any other areas not specifically mentioned, but that are classed by DPD as not mainland UK. For these areas a P&P charge will be issued. If you have selected Free delivery, we may contact you and ask for a further payment before the goods are dispatched.
Please feel free to contact us for a delivery quote before making a purchase, or use the "estimate postage" feature at the Basket or Checkout pages.
Please Note - We do not deliver outside the UK.
Small items under £100 will be sent by Royal Mail 1st Class post. This can take up to 2-3 Working days for delivery.
Depending on the value and quantity of your order, prices range from £3.95 - £5.95
Any small items that have a higher value will be sent by courier.
Mainland UK Large and high value items
Our main courier is DPD and most of our large or high value items are sent with DPD. Tracking information is provided by email and/or SMS if you have provided a mobile number.
There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method that will ensure you receive the goods as quickly as possible. If we can't fulfil an order using your chosen method then we will contact you as soon as possible.
Our Courier Options are:
Next Working Day Service - £9.95
Next Working Day before 12 - £12.50
Next Working Day before 10:30 - £17.50
Saturday - £17.50
Saturday before 10:30 - £27.50
Sunday - £17.50
Sunday before 12 - £25.00
Non mainland UK addresses are not valid for the free delivery option. Non mainland UK areas include Northern Ireland, Scottish Highlands and Islands, Isle of Man, Channel Islands and the Scilly Isles. This list is not exhaustive and it is at the courier's (DPD or FedEx) discretion as to which areas they only offer a 2 working day service to.
Small or lower value items:
These will be sent via Royal Mail. Prices will vary due to size and weight of the items ordered.
Large and high value items:
These will be sent on a Two Working Day courier service priced at £19.95.
Please check your emails for a dispatch confirmation which will have your tracking number, the courier used and a link to track your parcel.
For DPD deliveries, DPD will also email/text you with more information. If you have your tracking number you can also visit the DPD website to track your parcel.
If you have a FedEx tracking numnber you can visit the FedEx website to track your parcel.
For Royal Mail Special order or Signed For you can visit the Royal Mail website to track your parcel.
Finance agreement orders:
The cut off point for finance agreements to be dispatched the same day is 1pm. The order must be completed in its entirety, i.e. the finance agreement complete by the cut-off point. If an application is referred, delaying the order completing, this may mean that your order cannot be shipped until the following day. How quickly you receive it will depend on the postage method chosen when placing the order.
Finance agreements will only be ready for dispatch when the agreement has been completed and any documentation signed.
Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing (finance agreement) address, regardless of whether you choose an alternate delivery address when placing your order. We will always endeavour to contact you to remind you of this before dispatching your parcel, but if we cannot contact you your parcel will be dispatched to your billing address so as not to delay your receipt of the goods.
Finance agreement orders will be sent using either using Royal Mail Special Delivery before 1pm or Parcel Force, depending on the size and value of the order, to the billing address, unless you are contacted to specify an alternative delivery method.
Our cut off point for dispatch on all orders (excluding orders paid for using Finance) is 3pm Mon-Fri. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.
DPD, FedEx and Royal Mail Special Delivery consignments will require a signature. Please ensure you are available to sign for your parcel.
DPD will contact you by text or email to confirm a delivery slot, which you can rearrange if required. If you respond to DPD requesting your parcel be left in a secure location, you are liable for any loss that may occur. If you are not there to receive your delivery, please follow the instructions on the card left for you or contact us for more information.
We only ship to UK addresses with the exceptions of Isle of Man and Channel Islands.
Currently, we do not deliver to the Republic of Ireland.
Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing address, regardless of whether you choose an alternate delivery address when placing your order. Please see dedicated Finance section above for more information.
Please note, we are unable to guarantee next working day delivery for any order.