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Delivery Information

Delivery Information:

 

Cut-off points:

Our order cut-off point for same-day dispatch is 3pm Monday-Friday (excluding bank holidays) for most orders, but 1pm for orders paid for using Finance agreements (see specific Finance section below for detailed delivery information for Finance orders.)

Orders placed after this point will not be dispatched until the following day. Please consider this when choosing a postage method. Orders placed after 3pm on a Friday or over the weekend will not be dispatched until Monday. Therefore orders with a Saturday or Sunday postage requirement must be placed by 3pm (or 1pm for finance orders) on a Friday.

This information is also repeated in your Shopping Basket and at the checkout when you choose a delivery option.

 

 

Mainland UK Delivery Options

Mainland UK is any area of the UK excluding any UK islands, Northern Ireland and the Scottish Highlands. Please see information further down the page for areas classed as "Highlands and Islands".

Please note: we do not deliver outside the UK, with the exception of orders for British Forces Overseas using the BFPO postage service.

We will not deliver to mail forwarding services and any orders found to be using a mail forwarding address will be cancelled without notice.

Our main couriers are DPD* and Parcelforce. There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method which will ensure you receive the goods as quickly as possible.

Our cut off point for dispatch on all orders is 3pm* (1pm for Finance orders) Mon-Fri, excluding bank holidays. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

 

Free Delivery

Free delivery is a 3-4 working day service, available on orders over £100. Free delivery is available to the UK mainland, excluding the Scottish Highlands, UK islands and Northern Ireland. Free delivery isn't available on "oversized items" - please see below for more information on these.

 

Small, lightweight, low-value items

Royal Mail - £2.95

Small items will be sent using Royal Mail. This can take up to 2-3 Working days for delivery under normal circumstances, but this may take longer at peak times including Christmas. If you need something quickly, please choose a "Next Working Day" courier option at the checkout.

 

Large, heavy, high-value items and premium services:

Our main couriers are DPD and Parcelforce - we will send your item with the best possible service for you at the time.

All Finance orders are dispatched using Parcelforce.

Tracking information is provided by email and/or SMS if you have provided a mobile number at the time of ordering.

There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method that will ensure you receive the goods as quickly as possible. If we can't fulfil an order using your chosen method then we will contact you as soon as possible to advise you of your options and/or issue a partial refund if required.

 

Oversized items:

Oversized items are any item over 2.5m long or weighing over 30kg. Oversized items are NOT eligible for free delivery or priority services as outlined below.

They are charged at £7.95 for a 2-3 working day service.

 

 

Our Courier Options are:

Next Working Day Service - £4.95

Next Working Day before 12 - £9.95

Next Working Day before 10:30 - £17.50  - currently suspended*

Saturday - £17.50

Saturday before 10:30 - £27.50 - currently suspended*

Sunday - £17.50 

Sunday before 12 - £25.00- currently suspended*

 

*Some delivery services may be suspended at busy periods including Black Friday, Christmas and sale periods to reduce the impact on the courier companies and to ensure as many parcels arrive on time as possible.

 

 

Highlands and Islands

Unfortunately, we are unable to offer free delivery to UK island locations, Northern Ireland or the Scottish Highlands. The free delivery and Next Working Day delivery options we provide for Mainland UK are already heavily subsidised to provide low cost options for our customers. It costs us more to post items to Highland and Island locations so we are unable to offer the same options. But, we have subsidised these as well in order to try to keep the costs low for customers in these areas too.

The locations we deem to be within the Scottish Highlands are set by the postcodes provided to us by our main courier, DPD. You can use the Delivery Estimate option in your Shopping Basket to check if you fall into one of these areas and see all the options available.

Our cut off point for dispatch on all orders is 3pm* (1pm for Finance orders) Mon-Fri, excluding bank holidays. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

 

Small & light items under £50

Royal Mail - £2.95

These items will be sent using Royal Mail. This can take up to 2-3 working days for delivery under normal circumstances, but this may take longer at peak times including Christmas. If you need something quickly, please choose a courier option at the checkout.

 

Larger items under £50

Royal Mail - £4.95

These items will be sent using Royal Mail. This can take up to 2-3 working days for delivery under normal circumstances, but this may take longer at peak times including Christmas. If you need something quickly, please choose a courier option at the checkout.

 

Large and/or high value items

Courier - £5.95- £9.95 (priced according to value, weight and size). Please use the Delivery Cost Estimator in your Basket.

Our main couriers are DPD and Parcelforce, though for these locations we will sometimes use Royal Mail Special Delivery as it may offer a faster service. We will send your item with the best possible service for you at the time.

All Finance orders are dispatched using Parcelforce.

Depending on your location, will depend on the speed of service available. This is based on your post code. Northern Ireland for example is usually a 2 working day service, but some locations within the Scottish Highlands can be 5 working days. The exact options available to you will be shown at the checkout or you can use the Delivery Estimate feature in your Shopping Basket.

Tracking information will be emailed to you. In more remote locations your parcel may be passed from the main courier to a local service provider. In this case you may be contacted by them with updated tracking information.

 

 

Special Order Items

These items are clearly displayed as such at the time of ordering. These items are not kept in stock and usually take 5-7 working days to arrive with us. Therefore, the only delivery option available on these items is a 6-8 working days before dispatch delivery method.

Working days are Monday-Friday excluding bank holidays.

 

 

BFPO orders:

We accept orders for British Forces Posted Overseas using the BFPO postage system. Please be aware that there are limitations on both size and weight to this service, which may mean your parcel requires splitting into two or in rare cases that we would be unable to fulfil your order.

If you wish to place an order to a BFPO address, please fill out the Delivery Address information at the Checkout as follows:

 

Billing address – your UK billing address. Please use a phone number we can contact you on should we need to.

 

We’ll need the following information for the shipping address. Please fill in the information requested using the guide below. The items in bold are as the website will ask for information. We require the alternative information in this field when shipping to BFPO addresses.

 

First name: Service Number

Last Name: Rank and Name

Company: Company

Address 1: Unit or Regiment

Address 2: Any relevant/required address information

City: Operation or Location Name (if applicable) or BFPO number

County: BFPO Number

Postcode: BFPO Post code

 

VAT

If your BFPO address is eligible for VAT free orders, we can refund your VAT once your order has been placed or you can contact us in advance to arrange to place with order without VAT.

BFPO orders cannot pay using Finance.

 

 

Channel Islands

If you are resident in the Channel Islands, we can arrange for your VAT to be refunded on your order. Or, you can contact us before placing an order to arrange to order without VAT. Your billing and delivery address must be based in the Channel Islands.

You will be subject to the "Highlands & Islands" delivery charges outlined above.

 

 

Finance agreement orders:

The cut off point for finance agreements to be dispatched the same day is 1pm. The order must be completed in its entirety, i.e. the finance agreement complete by the cut-off point. If an application is referred, delaying the order completing, this may mean that your order cannot be shipped until the following day. How quickly you receive it will depend on the postage method chosen when placing the order.

Finance agreements will only be ready for dispatch when the agreement has been completed and any documentation signed.

Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing (finance agreement) address, regardless of whether you choose an alternate delivery address when placing your order. We will always endeavour to contact you to remind you of this before dispatching your parcel, but if we cannot contact you your parcel will be dispatched to your billing address so as not to delay your receipt of the goods.

Finance agreement orders will be sent using either using Royal Mail Special Delivery before 1pm or Parcel Force, depending on the size and value of the order, to the billing address, unless you are contacted to specify an alternative delivery method.

 

 

Tracking Information:

Please check your emails for a dispatch confirmation which will have your tracking number, the courier used and a link to track your parcel.

For DPD deliveries, DPD will also email/text you with more information. If you have your tracking number you can also visit the DPD website to track your parcel.

For Parcelforce deliveries, Parcelforce will also email/text you with more information. If you have your tracking number you can also visit the Parcelforce website to track your parcel.

For Royal Mail Special Order or Signed For you can visit the Royal Mail website to track your parcel.

If you have a FedEx tracking number you can visit the FedEx website to track your parcel.

 

 

Important:

Our cut off point for dispatch on all orders (excluding orders paid for using Finance which have a 1pm cut-off) is 3pm Mon-Fri. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday (excluding bank holidays). If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

DPD, ParcelForce, FedEx and Royal Mail Special Delivery consignments will require a signature or a photograph of you receiving the parcel where a signature is not possible.

Some couriers will contact you by text or email to confirm a delivery slot, which you can rearrange if required. If you respond requesting your parcel be left in a secure location or have a secure location set on your existing account with a courier, you are liable for any loss that may occur. If you are not there to receive your delivery, please follow the instructions on the card left for you or contact us for more information.

We only ship to UK addresses including the Isle of Man, Channel Islands and Northern Ireland.

We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice.

Currently, we do not deliver to the Republic of Ireland. 

Please be aware that Finance orders cannot be shipped to an alternate address and will only be dispatched to the billing address, regardless of whether you choose an alternate delivery address when placing your order. Please see dedicated Finance section above for more information.

 

Please note, we are unable to guarantee next working day delivery for any order. We will dispatch your order on time, but as the delivery service is provided by a 3rd party we cannot guarantee their service. If you have paid for a premium or expedited service and this has not been met, we will of course refund any extra postage costs. We cannot be held responsible for any consequential losses you may incur as a result of a delayed delivery.

 

Safe Spaces / Deliver to Neighbour or Shop

Not all delivery methods allow "in flight" changes to be made. However, some couriers do provide these options on some deliveries.

If your delivery has this option and you choose to leave your item in a "safe place" or to be delivered to a an alternative address from that supplied on your order then please note we will not be held responsible should the item go missing. For example, if your safe place is a recycling bin or round the side of your house, someone could easily see this and take your parcel before you return home. By choosing to have your parcel delivered to an alternative location or safe place, you are taking responsibility for that location being safe and secure and therefore any liability should this not be the case.

Where the tracking and proof of delivery (images and or/GPS co-ordinates and/or driver statements) shows that the parcel was delivered in accordance with any instructions given, we will not reimburse or replace items.

Please consider this fully when deciding to makes these changes and remember that (excluding finance orders) we do allow delivery to a different address from the billing address - for example a work address or family member.

 

General Terms and Returns Information

Please visit our Terms page for more information.

 

 

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