Delivery Information

Our main courier is DPD. Our cut off point for dispatch on all orders is 3pm Mon-Fri. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday. If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method which will ensure you receive the goods as quickly as possible.

 

Free Delivery Option

Free delivery is available on all orders over £100 to mainland UK addresses excluding Scottish Highlands. This does not include deliveries to Scottish Islands, Northern Ireland, Isle of Man, Channel Islands, the Isles of Scilly or any other areas not specifically mentioned, but that are classed by DPD as not mainland UK. For these areas a P&P charge will be issued. If you have selected Free delivery, we may contact you and ask for a further payment before the goods are dispatched.

Please feel free to contact us for a delivery quote before making a purchase, or use the "estimate postage" feature at the Basket or Checkout pages.

Please Note - We do not deliver outside the UK.

 

Small items

Small items under £100 will be sent by Royal Mail 1st Class post. This can take up to 2-3 Working days for delivery.

Depending on the value and quantity of your order, prices range from £3.50 - £5.95

Any small items that have a higher value will be sent by courier.

 

Mainland UK Large and high value items

Our main courier is DPD and most of our large or high value items are sent with DPD. Tracking information is provided by email and/or SMS if you have provided a mobile number.

There may be some circumstances where we use an alternative service, which includes FedEx or Royal Mail Special Delivery. We will always choose the method that will ensure you receive the goods as quickly as possible. If we can't fulfil an order using your chosen method then we will contact you as soon as possible.

 

Our Courier Options are:

Next Working Day Service - £9.95

Next Working Day before 12 - £12.50

Next Working Day before 10:30 - £17.50

Saturday - £17.50

Saturday before 10:30 - £27.50

Sunday - £17.50

Sunday before 12 - £25.00

 

Non-mainland UK

Non mainland UK addresses are not valid for the free delivery option. Non mainland UK areas include Northern Ireland, Scottish Highlands and Islands, Isle of Man, Channel Islands and the Scilly Isles. This list is not exhaustive and it is at the courier's (DPD or FedEx) discretion as to which areas they only offer a 2 working day service to.

 

Small or lower value items:

These will be sent via Royal Mail. Prices will vary due to size and weight of the items ordered.

 

Large and high value items:

These will be sent on a Two Working Day courier service priced at £19.95.

 

 

Tracking Information:

Please check your emails for a dispatch confirmation which will have your tracking number, the courier used and a link to track your parcel.

For DPD deliveries, DPD will also email/text you with more information. If you have your tracking number you can also visit the DPD website to track your parcel.

If you have a FedEx tracking numnber you can visit the FedEx website to track your parcel.

For Royal Mail Special order or Signed For you can visit the Royal Mail website to track your parcel.

 

Important:

Our cut off point for dispatch on all orders is 3pm Mon-Fri. Orders placed after 3pm or over the weekend will be dispatched on the next working day. Working days are classed as Monday-Friday. If you require a Saturday or Sunday delivery your order must be placed before 3pm on a Friday.

DPD, FedEx and Royal Mail Special Delivery consignments will require a signature. Please ensure you are available to sign for your parcel.

DPD will contact you by text or email to confirm a delivery slot, which you can rearrange if required. If you respond to DPD requesting your parcel be left in a secure location, you are liable for any loss that may occur.  If you are not there to receive your delivery, please follow the instructions on the card left for you or contact us for more information.

We only ship to UK addresses with the exceptions of Isle of Man and Channel Islands.

Currently, we do not deliver to the Republic of Ireland. 

 

Please note, we are unable to guarantee next working day delivery for any order.

 

phone 01772 252188
phone EMAIL US
phone YOUR LOCAL STORE
phone LIVE HELP

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