1.1 We are committed to safeguarding the privacy of our website visitors and customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Where we wish to use your information for marketing purposes, we will always ask you to give your permission and you will have the opportunity to change your preferences at any time by contacting us or by using the options included in any marketing emails.
1.5 In this policy, "we", "us" and "our" refer to Frank Wilkinson Cameras Ltd., trading as Wilkinson Cameras, Digital Splash and WeBuyAnyCamera. For more information about us, see Section 12.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.
The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address and any other information you provide when registering for an account – this may include your address and phone number. The source of the account data is you, when registering for an online account. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you (excluding for marketing purposes). The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract in the future.
2.4 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, email address, phone number, delivery and billing addresses and any items added to your basket. The source of the service data is you, when placing your order. The service data may be processed the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.6 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the supply of the requested information to you, as per your request or interest shown.
2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data includes your contact details, your payment details, IP address and items purchased. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). You will have given specific consent to agree to marketing emails. The notification data may be processed for the purposes of sending you the relevant emails. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10 We may process information contained in or relating to any communication provided via a 3rd party website application including online reviews and Live Help or external website source such as Facebook, Twitter, Instagram or other website where you have communicated with us or where you have entered a competition. (“3rd party correspondence”). This data may include your name, email address and communication content. The source of this data is you. This data may be processed for the purpose of communicating with you and improving our services in the case of reviews. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
Each of these sources have their own procedures and privacy policies in place. You can find more information using the links below:
Tawk.to (Live Help application):
Reviews.co.uk (store & product reviews, Questions & Answers): https://www.reviews.co.uk/front/privacypolicy
Woobox (competitions and selected online forms): https://woobox.com/privacy
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
2.14 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Wilkinson Cameras is the trading name of Frank Wilkinson Cameras Ltd. and also includes Digital Splash (www.digitalsplash.tv) and WeBuyAnyCamera (webuyanycamera.com).
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 We may disclose your name, contact information and products ordered to our suppliers insofar as reasonably necessary to supply you with the item, arrange a repair, or to act on your behalf in the case of a dispute. This list is not exhaustive, but we will only share your information with our regular suppliers, when necessary.
3.4 Financial transactions relating to our website and services are handled by our payment services providers, PayPal, Lloyds Bank Cardnet, Barclays Bank and V12 Retail Finance. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on the following website links:
V12 Retail Finance: https://my.v12retailfinance.com/privacy-policy
3.5 We may disclose your order information and contact information to reviews.co.uk, a 3rd party with whom we have a service contract, in order to collect service and product reviews. Your information is only shared with reviews.co.uk for this purpose and only used in relation to your order with Wilkinson Cameras. Reviews.co.uk will not use or process your data for their own purposes.
Reviews.co.uk will act as a data controller in relation to the data that we supply to it.
3.6 We may disclose your order information and contact information to Mailchimp, a 3rd party with whom we have a service contract, in order to send selected transactional emails and to send marketing emails (where consent has been given). Your information is only shared with Mailchimp for this purpose and Mailchimp will not use or process your data for their own purposes.
Mailchimp will act as a data controller in relation to the data that we supply to it.
3.7 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 The hosting facilities for our website and in-store EPOS system are situated in the United Kingdom. The hosts are UKfast who have entirely UK based data centres with enhanced levels of certification and European standard security features. You can find out more here: https://www.ukfast.co.uk/inside-our-data-centres.html
4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.4. Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We will notify you of significant changes to this policy by email.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: where personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; where you withdraw consent to consent-based processing; if you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us either by formal letter or email, in addition to any other methods specified in this Section 7.
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
Our full Cookies Policy and list of cookies used can be found here: https://www.wilkinson.co.uk/cookies/
10. Cookies used by our service providers
Our full Cookies Policy and list of cookies used can be found here: https://www.wilkinson.co.uk/cookies/
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our details
12.1 This website is owned and operated by Frank Wilkinson Cameras Ltd., trading as Wilkinson Cameras.
12.2 We are registered in England and Wales under registration number 1945826 and our registered office is at Unit 25, Charnley Fold Industrial Estate, Bamber Bridge, Preston, PR5 6PS
12.3 Our principal place of business is at:
Charnley Fold Industrial Estate,
12.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; https://www.wilkinson.co.uk/w/contact-us/
(c) by telephone, on the contact number published on our website: https://www.wilkinson.co.uk/w/contact-us/
(d) by email, using the email address published on our website: https://www.wilkinson.co.uk/w/contact-us/
13. Data protection officer
13.1 Our data protection officer's contact details are:
Charnley Fold Industrial Estate,