DJI Care Refresh 2-year plans include up to 4 replacements over the 2-year period (only 2 of these can be flyaways).
Please note that replacements and flyaway replacements both incur additional fees. Please see the “Downloads & Information” section below for more information.

To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircaft, and the remote controller bound with the aircraft.
· Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
· Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.
If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.

Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.

The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.

For more information, please see the “Downloads & Information” section below. Or you can visit the DJI Care Refresh FAQ

Although DJI drones have safety features (most models; please check specifications and product details for your exact product) such as Return to Home (RTH), Obstacle Avoidance, and battery power warnings, you can add extra peace of mind with DJI Care Refresh. DJI Care Refresh is an after-sales service plan launched by DJI, which provides you with efficient, flexible, and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go. DJI Care Refresh is available for most DJI products as an optional extra and covers Collision, Water Damage, Flyaway losses, and natural wear and tear for up to 2 years.

You can buy DJI Care Refresh at the time of purchase from Wilkinson Cameras. See the full DJI Care Refresh FAQ on the DJI website.

Please note that DJI Care Refresh must be bought at the time of purchase as it must be activated within 48 hours of your device first being powered on.